OES provides a Support Engineer experienced in various cyber and network security products located at the Customer premises for the entire duration for which the service was purchased.

The Support Engineer acts as the point of contact for applicable support activities with regards to security hardware and software owned by the Customer.

We are involved in our expertise and guidance to ensure productive communication and co-operation on project delivers maximum results.

Our experienced technical consultants, process analysts and project managers provide implementation, customization, and other consulting services to ensure successful deployment of IT Security solutions.

Key Responsibilities

  • Preparation, validation and assessments of the product.
  • Network related testing to ensure that the performance of products.
  • Implementation, integration, configuration, monitoring, managing & migration planning with various security products.
  • Up to Date management of upgrading Hardware/Software's Patches, updates, Firmware update, Inventory tracking, software revisions and backup logs.
  • Troubleshooting of network issues acting as a single point of contact locally for incidents both for the Customer and the Technical Assistance Center (TAC).
  • Technical input to root cause analysis and corrective action reports, Operations, Summary reports and support procedures Resolution of operational incidents on products.
  • ​Ongoing knowledge transfer on the use of the product.
  • SERVICES & SUPPORT SPOTLIGHT 24x7 Advanced Support Engineering level, Cloud analytics/management.
  • 360 Protection is a new support and service package that delivers advanced support, real-time network management, and a full suite of security and operational services.